Frequently Asked Questions

We pride ourselves in maintaining the highest standards in every accommodation. We offer two distinct guest experiences:

Cabins and 3-Season Accommodations are provisioned as most homes would be including: bed linens and towels, cable television, hairdryer, iron and ironing board, air conditioning, outdoor charcoal grill and picnic table, fully-equipped or efficiency kitchens with cookware, dishes, flatware, glasses and coffee maker. Other amenities may include a gas fireplace, dishwasher, microwave, DVD, VCR, ceiling fans and a complimentary rowboat.

Luxury Suites are adult-only, non-cooking accommodations featuring luxury amenities not found in our other accommodations and are provisioned similarly to a luxury hotel room. Please contact us for further information regarding amenities and reservations.

We have a limited number of accommodations so we require a 50% deposit at the time of reservation. This deposit may be made using Credit Card, Money Order, Certified Check or Cash. Personal checks are accepted if received at least thirty (30) days prior to arrival. Your balance, including 6% Pennsylvania tax and 3% County Room Tax is due the morning of your check-in and may be paid in the same manner as deposits (personal checks are not accepted at time of check-in). When paying with cash, Money Order or Certified Check, a valid credit card will be required. One night stays must be paid in full at the time of reservation.

We realize unexpected things happen so If we are notified of your cancellation at least 48 hours prior to your check-in day, your payments may be transferred to a new reservation for a future stay that takes place within one year of the first date your current reservation otherwise it will be forfeited. If we are within 48 hours of your check in date all payments will be forfeited. If you fail to check-in by noon, the day after your scheduled check-in (without notifying our office) the balance of your stay will not be available and your payments will be forfeited. Payment transfers must be used within one year of the original check-in date of your stay. Your deposit may not be transferred to another accommodation at the same time of the canceled reservation. Due to our limited number of accommodations, we do not refund deposits. Certain restrictions apply.

Check-in time is after 4:00 pm, and check-out time is by 10:00 am.

Our guests tell us many of their best memories and experiences at Mountain Springs Lake are due to the secluded, uncrowded atmosphere of the property. In order to give you the same opportunity and enable proper, safe preparation of the accommodations for the next guest’s arrival we are not available to you or your guests before or after those times.

Unfortunately, due to the nature of our accommodations and amenities, we are unable to offer or guarantee early check-in or extended check-out times. If you do not depart by your scheduled check-out time, a late check-out fee of $100 per hour will be charged to your credit card on file without notification.

Unit should be vacated, “broom clean,” kitchen tidy, damage free and all accommodation contents (including towels and linen) accounted for. We realize accidents happen and breakage occurs. You are required to report accidental damage to us prior to check-out. If pre-existing damage is noticed, it must be reported to the office within two hours of check-in. Your credit card will be charged, within ten (10) business days of your departure, for any excessive cleaning, missing items, and/or damages to the premise or furnishings which occur during your occupancy, excluding normal wear and tear.

We like pets! However, in respect of all of our guests, pets, including emotional support animals, are not permitted at Mountain Springs Lake Resort. This policy applies to all accommodations, amenities, building and bodies of water at MSLR at all times, NO EXCEPTIONS. Any guest in violation of this policy will be immediately evicted, without refund, and will be charged a special cleaning fee (minimum $500) without notice.

PLEASE NOTE: Mountain Springs Lake Resort acknowledges service animals in accordance with the Americans with Disabilities Act. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Service animals are working animals, not pets. "Pets, whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA" and are not permitted at Mountain Springs Lake. For more information on compliance with the Americans with Disabilities Act, please refer to ada.gov.

Our cell phone coverage is excellent. Remain connected or totally unplug—it’s up to you.

Complimentary wireless Internet access is available in all accommodations as well as the Guest Services office.

Due to respect for all of our guests all buildings on property at Mountain Springs Lake Resort are no smoking areas including all accommodations. Smoking is limited to outside areas only.

Ashtrays for guests are provided directly outside each cottage and if a smoke odor of any kind if left, it will be considered a failure to observe the no smoking policy and will result in a $500 charge to the customer's on-file credit card without notification.

Swim and play in our private spring-fed lake, with two beaches on the property. There is no pool at Mountain Springs Lake.

Our resort includes a private 76-acre Lake for your enjoyment and all accommodations have their own complimentary rowboat. Please use your private boat and dock only. Additional rowboats, canoes, paddle boats and electric trolling motors are available for rent (subject to availability). Gas powered motors are not permitted.

Boating and fishing hours are from dawn to dusk, May through October, weather permitting. Fishing licenses are not required. Rowboat occupancy is limited to three persons with a 425 pound maximum. PA law requires life jackets for all boat occupants; available through Guest Services. To protect the ecology MSL, live minnows from outside sources are not permitted, but minnow traps are available to rent.

Based on our concern for the safety of all guests, fire pits, bonfires and/or other open fires are not permitted on Resort property except in designated areas.

Mountain Springs Lake Resort is a place many guests return to because of its quiet peaceful environment so please respect your neighbors.

Excessive noise will not be tolerated at any hour. If the Resort is alerted to disturbances or disruptions created by you and/or your guests, we reserve the right to immediately evict you and/or your guests without refund.

The resort noise curfew of 9 PM on weekdays and 10 PM on weekends applies to the Orchard as well.

Monday through Thursday - 9 PM to 8 AM

Friday through Sunday - 10 PM to 8 AM

Pak-n-Play Cribs, Aerobeds and Hi-chairs are available for a nominal fee and are subject to availability. Please call Guest Services at least forty-eight (48) hours prior to arrival to arrange for rentals (Pak-n-Play Cribs, Aerobeds and Hi-chairs may not be available upon check-in).

If you wish to host an event or gathering, such as a cocktail party, barbecue, welcome dinner, brunch, etc., let the Resort help you plan. No question is too specific and approval of your plans from the Resort is required. Please be sure the plans you are making are in accordance with Resort policies prior to booking your reservation.

The following options and guidelines apply:

• For those staying at The Resort and gatherings consisting entirely of registered on-site guests, feel free to gather at your cottages.

• If you wish to host an event or gathering, such as a cocktail party, barbecue, welcome dinner, brunch, etc., we offer Group Gathering Packages with your choice of two gathering areas 1) East Beach 2) West Beach. All accommodations in the East or West Beach areas must be rented by your group - Daytime and Overnight visitors are welcome to join in the festivities (see Daytime and Overnight visitor guidelines). There is a Group Site Fee of $1000 which assures the exclusive use of the space, trash removal and portable restroom facilities. The Resort provides an approved vendor list for parties wishing to rent additional amenities such as tents, tables, chairs, food vendors, etc. Only vendors pre-approved by the Resort are permitted on property. Equipment and/or equipment rental placement, delivery set-u and break-down times, etc. must be approved and times arranged by Resort.

• THE ORCHARD is perfect for gatherings of non-resort & resort guests. The Orchard includes a stone fire pit with Adirondack chairs, covered pavilion with picnic tables & overhead lighting, portable restrooms and firewood. Venue Rate begins at $1500. Orchard hours: 7AM - 11 PM. Contact the Resort office for details at vacation@mslresort.com.

PLEASE NOTE:

Furniture, fixtures, kitchen utensils, etc. may not be moved from cottage to cottage. Replacement fees will be charged to individual accommodation account(s) for any items missing from accommodation(s).

Fire pits, bonfires and/or other open fires are not permitted on Resort property.

Bands, DJs, boom boxes and the like are not permitted at group gatherings. Personal music devices, i.e. iPods, etc., are permitted.

In accordance with local ordinances (and out of respect for other guests and neighbors), all outdoor events and music must conclude by 10:00 pm.

Impromptu Gatherings: Fees will automatically be charged, without notice, to the accommodation credit card on file if the following is required: site or accommodation clean-up/maintenance, repair or replacement of property, damage, septic capacity overage due to exceeding standard accommodation occupancy. Septic overage charge - $375 minimum per system, Hourly maintenance fees - $50/hr.

DAYTIME VISITORS must be registered with Guest Services, a car pass secured and properly displayed prior to entering the grounds. To maintain the peaceful enjoyment of MSL for all guests, daytime visitors are limited to one car per day per accommodation, maximum of 4 visitors. Daytime visiting hours are from 9:00 AM to 11:00 PM. The overnight visitor’s fee will be charged for visitors remaining on the property after 11:00 PM.

OVERNIGHT VISITORS must be registered with Guest Services, a car pass secured, properly displayed and the appropriate overnight visitor’s fee paid prior to entering the grounds. You may have a maximum of two overnight visitors above your accommodation’s standard occupancy. There is an overnight visitor’s fee of $20 per person, per night, ages 7 and older. All children, including infants, are considered guests when computing accommodation’s maximum occupancy.

We would consider it a privilege to assist you by delivering gifts to accommodations if you would like. If you are providing a welcome gift for your guests, such as a basket or bag of goodies, items may be delivered within forty-eight (48) hours of check-in. All gifts must be non-perishable (refrigeration is not available), delivered pre-assembled and personalized with guest name, if required. Gifts will be distributed to your guests upon check-in. For late check in guests, gifts will be available the next day. Delivery service is available: $5 per gift per cottage. Please request delivery service at least seven (7) days prior to your arrival.

There are no dining options on the property. Cook to your own content in cabin kitchens, including an outdoor charcoal grill. The Resort is conveniently located close to dining, shopping and Poconos attractions. Contact Guest Services for a personalized recommendation or explore our Area Guide.

We have an after-hours answering service in place as well as staff on-call so please call 570.629.0251 for assistance. In case of an extreme health emergency please call 911.

Due to respect for all our guest's safety and experience at Mountain Springs Lake Resort personal fireworks are not permitted on the grounds. Should you or anyone in your party violate the NO FIREWORKS policy, a $500 fee will automatically be charged to your on-file credit card. Mountain Springs Lake Resort reserves the right to charge any damages incurred to this credit card as well. A second violation of the NO FIREWORKS policy will result in your eviction of The Resort.

There are many options available close to Mountain Springs Lake Resort. Check out some of our favorite suggestions here.

If you forget something, call our office as soon as possible. We will make every effort to find the lost item(s) and it will be returned for the cost of shipping plus a $25 packaging fee. However, we cannot be responsible for items left behind. The items are donated to a local charity if unclaimed within thirty days. Due to storage limitations, items will not be kept until your next visit.

Two keys per cottage are given to guests upon check-in. All keys must be returned upon check-out. A charge of $50 per key will apply for any keys not returned at check-out. If you locate and return a key within ten days of check-out, we’ll refund you.

Mountain Springs Lake Resort is a proud family owned-and-operated business. Get to know The Rader family and our story on our About page.

Please visit our Resort Policies page for a complete list.